jobs @ safaricom
We are pleased to announce the following vacancy within M-PESA Department. In keeping with
our current business needs, we are looking for a person who meets the criteria indicated below:
1. M-PESA Agent Administrator
RF: PS-JUL07-MPESAAA
Reporting to the M-PESA Agent Manager, the M-PESA Agent Administrator will provide support to
the M-PESA Agent channel by providing administrative support in handling agent issues related to
recruitment, float management, commission’s payments and agent’s availability.
Key Responsibilities:
Provide administrative support in recruiting all Safaricom dealers as standard M-PESA agents.
Take over administration of new agents and outlets from the Business Development Team
Monitor e-money and cash float
Attend to agent queries through the phone, walk in queries or email.
Communicate monthly registration targets to each agent and performance against previous target
Preparation of weekly , monthly and quarterly agent reports
Minimum Requirements:
The ideal candidate will be a holder of a degree in sales and marketing from a recognized
university with 2 years experience in sales focusing on sales management/ administration.
You will be a proven team player with excellent communication and interpersonal skills.
You will be attentive to detail and have excellent planning and organization skills.
You will be results and performance oriented and able to achieve targets assigned.
You will be proactive, confident, and energetic with the ability to work under pressure, to tight
schedules/deadlines and monitor and follow up on all actions taken.
If you feel that you are up to the challenge and possess the necessary qualification and experience
please send your resume with your cell phone contact indicating your experience and why you are the
most suitable candidate for the role clearly quoting the job title and job reference to the address below.
Deadline for application is 2nd August 2007.
The Resourcing Manager,
Safaricom Ltd,
Nairobi.
hr@safaricom.co.ke
2.SENIOR BILLING DATABASE ADMINISTRATOR – BTS_SBDBA_JUL07
Within the Billing & Technical Support department, the position of Senior Billing
Database Administrator, is responsible for administering billing database e.g.
Informix, Oracle, MS SQL databases.
Key Responsibilities
• Provide 1st & 2nd line support for all billing database related problems
• Conduct backup & recovery management for the billing databases
• Ensure billing data is archived and recoverable over a 5 year period
• Conduct installation, upgrades, patching and configuration of billing databases
• Perform performance tuning of the production databases
• Ensure data / application availability and efficiency monitoring
• Conduct capacity planning for all billing production databases (e.g. Oracle, MS
SQL, Informix)
• Ensure proper documentations
• Conduct database security, vulnerability assessments as well as logical access
control
Minimum Requirement
• University Degree in Computer Science or Information Systems or Electrical &
Electronics Engineering or Telecommunication Engineering
• 4 years work experience in managing databases of 10+ million records
• Have certification in OCP DBA, SQL Server administration (MCDBA), Informix
Dynamic Server
• Excellent analytical skills and detail orientated
• Good communication and Interpersonal skills
• Ability to learn and understand new processes / system enhancements quickly
If you feel that you are up to the challenge and posses the necessary qualification
and experience please send your resume with your cell phone contact indicating your
experience and why you are the most suitable candidate for the role clearly quoting
the job title to the address below. Deadline for application is 1st August 2007
The Resourcing Manager
Safaricom Ltd
Nairobi
hr@safaricom.co.ke
3.SENIOR BILLING SYSTEMS ADMINISTRATOR – BTS_SBSA_JUL07
Within the Billing & Technical Support department, the position of Senior Billing
Systems Administrator, is responsible for system support, monitoring &
administration of billing servers (both Windows & Unix based servers);
Key Responsibilities
• Perform administration, configuration and troubleshooting of servers based on
Microsoft Windows and Unix (AIX, Linux, HP-UX, SCO and Sun Solaris);
Respond, offer resolutions and escalations of server issues.
• Analyse server hardware and software vendors and internal systems owners to
fine tune systems hardware and software for all systems.
• Liaise with users, hardware and software vendors and internal systems owners to
fine tune systems hardware and software for all systems
• Ensure the operations of backup tools and testing of disk and data recovery
solutions on all business systems;
• Ensure prompt restoration of any lost data for the business.
• Maintenance of systems documentation and procedures
• Provide technical support for assigned company initiatives and projects
• Participate in feasibility studies and testing for new billing infrastructure
components
• Ensure system security, vulnerability assessments and logical access controls
are carried out
Minimum Requirement
• University Degree in Computer Science or Information Systems or Electrical &
Electronics Engineering or Telecommunication Engineering
• 4 years work experience in administering enterprise systems
• Have certification in UNIX (Solaris, HP-UX, AIX, Linux) MSCE for Windows
platforms
• Knowledge of TCP / IP Networking, Database management is essential
• Knowledge of administering storage devices – SAN, DAS, NAS key
• Must have strong Unix skills
• Experience in network administration in a multifaceted business environment with
integrated / mixed windows and enterprise UNIX server environment
• Experience in application of performance tuning – administering and optimizing
databases
• Excellent analytical skills and detail orientated
• Good communication and Interpersonal skills
• Ability to learn and understand new processes / system enhancement quickly
If you feel that you are up to the challenge and posses the necessary qualification
and experience please send your resume with your cell phone contact indicating your
experience and why you are the most suitable candidate for the role clearly quoting
the job title to the address below. Deadline for application is 1st August 2007
The Resourcing Manager
Safaricom Ltd
Nairobi
hr@safaricom.co.ke
4.M-PESA Operations Officer
RF: PS-JUL07-MPESAOO
Reporting to the M-PESA Operations Manager, the M-PESA Operations Officer will be responsible for
preparing and facilitating M-PESA training and educating customers on the M-PESA product.
Key Responsibilities:
- Facilitate training programs for M-PESA agents, Head offices, Top Image and internal staff including the preparation of training materials.
- Coordinate training logistics e.g. venue booking and confirmation, equipment booking and delivery
- Implement and participate in consumer education/PR events aimed at increasing market penetration and customer usage such as road shows
- Create new agent outlets and additional agent tills on the M-PESA system.
- Delivery of high quality customer service through receiving and executing escalated queries from 1st line customer contacts.
- The ideal candidate will be a holder of a degree in a business related field from a recognized
- university with 2 years experience in providing support and /or sales to consumers and business customers.
- You will be proficient in training and development facilitation and have good evaluation skills.
- You will be able to make decisions regarding new and effective ways to manage tasks assigned and escalating critical issues to the M-PESA Manager.
- You will be able to cooperate and liaise with internal and external customers and be able to manage their expectations.
- You will be able to coordinate and implement successful customer education activities.
- You will be proactive, confident, and energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken.
- You will be a proven team player with excellent communication and interpersonal skills.
- If you feel that you are up to the challenge and possess the necessary qualification and experience
most suitable candidate for the role clearly quoting the job title and job reference to the address below.
Deadline for application is 2nd August 2007.
The Resourcing Manager,
Safaricom Ltd,
Nairobi.
hr@safaricom.co.ke
5.M-PESA Marketing Manager
RF: PS-JUL07-MPEAMM
Reporting to the Head of M-PESA, the M-PESA Marketing Manager will be responsible for growing
customer registrations and M-PESA revenue through effective market communication to agreed
strategy.
Key Responsibilities:
Deliver M-PESA revenue, customer numbers and usage key performance indicators as per the
predetermined forecast.
Deliver M-PESA marketing activities as per agreed guidelines.
Act as M-PESA product champion to support the approval, budgeting and prioritization of MPESA
initiatives and concepts while effectively managing the product portfolio to respond to
market opportunities and competitive pressures.
Drive M-PESA research through identifying needs, co-ordinating research activities and providing
analysis.
Deliver suitable branding for M-PESA outlets and recruitment activities.
Forecasting of sales and revenue targets based on identification of trends and insights.
Preparation of weekly, monthly and ad-hoc reports to address specific issues, providing value-add
analysis and insights.
Minimum Requirements:
The ideal candidate will be a holder of a degree in sales and marketing from a recognized
university with at least 5 years hands on experience in brand marketing. You must
possess a strategic focus i.e. must work effectively with teams of top level management.
You will be a self confident individual with strong influencing, negotiation and
presentation skills.
You will be results and performance oriented and have excellent planning and organization skills.
You will be proactive, confident, and energetic with the ability to work under pressure, to tight
schedules/deadlines and monitor and follow up on all actions taken.
You will be comfortable working in a demanding, fast moving and rapidly changing environment,
managing a wide range of priorities.
If you feel that you are up to the challenge and possess the necessary qualification and experience
please send your resume with your cell phone contact indicating your experience and why you are the
most suitable candidate for the role clearly quoting the job title and job reference to the address
below.
Deadline for application is 2nd August 2007.
The Resourcing Manager,
Safaricom Ltd,
Nairobi.
hr@safaricom.co.ke
